Two recent surveys give some insight into how important WRTA is to the residents of the Mahoning Valley and to the overall economy of the area.
More than 78% of riders take WRTA for reasons that directly impact the Mahoning Valley’s economy (riding to work, shopping or medical appointments). Of these, 48% use WRTA to get to their jobs.
69% of riders take WRTA out of necessity (no car available or cannot drive).
77% of riders take WRTA at least 4-5 times per week, with many of them riding several times each day.
Nearly half of WRTA riders have been using our services for more than five years, and another 34% have been riding between one and five years.
88% percent of riders rate WRTA as Excellent or Good.
91% of respondents stated that WRTA was “Very Important” or “Important” to Mahoning County residents.
71% of respondents rated the overall quality of WRTA service as “Excellent” or “Good.”
60% of respondents felt that WRTA has gotten better over the past 10 years.
85% of respondents rated WRTA as “Excellent” or “Good” at serving the people of Mahoning County.
60% of respondents rated WRTA as “Excellent” or “Good” at making good use of the tax dollars it receives.
70% of respondents rated WRTA as “Excellent” or “Good” at updating routes and services to meet the community’s changing needs.
75% of respondents rated WRTA as “Excellent” or “Good” at meeting the needs of people who don’t have other reliable access to transportation.